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Privacy Policy

Last updated: June 2026

Hoptimistic Pubs (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you use our website, make a booking, or contact us.

1. Who We Are

Hoptimistic Pubs operates and manages hospitality venues in the United Kingdom.

Our contact details, including our registered address and contact information, can be found on our website:

https://hoptimisticpubs.co.uk/

For any questions relating to this Privacy Policy or your personal data, please contact us using the details published on our website.

2. Information We Collect

When you make a booking or contact us through our website, we may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Booking details (including date, time, number of guests and booking preferences)

  • Any additional information you choose to provide in booking notes or enquiries

We only collect information that is necessary to manage your booking or respond to your enquiry.

3. How We Use Your Information

We use your personal information to:

  • Process and manage bookings

  • Contact you regarding your booking if necessary

  • Respond to enquiries and requests

  • Manage customer service and operational requirements

  • Comply with legal or regulatory obligations

We will only use your information for legitimate business purposes relating to your booking or enquiry.

4. Lawful Basis for Processing

Under UK GDPR, our lawful basis for processing your personal information is:

  • Performance of a contract – to manage and fulfil your booking.

  • Legitimate interests – to operate and administer our business effectively and provide customer service.

  • Legal obligations – where we are required to comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

We will not pass your personal information to third parties for marketing purposes.

Information may only be shared where necessary:

  • With service providers who help us operate our booking systems or website

  • Where required by law, regulation or legal process

  • To protect our legal rights or the safety of our customers, staff or business

Any third parties engaged by us are required to keep your information secure and confidential.

6. Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

While we take reasonable steps to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain booking information only for as long as reasonably necessary for operational, legal, accounting and administrative purposes.

When personal information is no longer required, it will be securely deleted or anonymised.

8. Cookies

At the time of writing, our website does not use cookies for analytics, advertising or visitor tracking purposes.

Should this change in the future, we will update this Privacy Policy and implement any required consent mechanisms in accordance with applicable law.

9. Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your personal information where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Further information can be found at:

https://www.ico.org.uk

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

We encourage users to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact us using the details provided on:

https://hoptimisticpubs.co.uk/